Hospitality Management Scope of Services

• Comprehensive oversight of daily operations, including front desk, housekeeping, maintenance, food and beverage, and other key departments

• Development and enforcement of property-specific standards and protocols

• Rigorous quality assurance to ensure consistent service excellence and guest satisfaction

• Strategic cost management and budgeting to optimize Net Operating Income (NOI)

• Unwavering commitment to exceptional guest satisfaction and engagement

• Swift resolution of guest feedback and concerns

• Award-winning, concierge-style guest service programs tailored to the property’s unique identity

• Creation and implementation of tailored brand concepts and marketing strategies to boost awareness, reputation, and ROI

• Advanced revenue management to maximize room rates and occupancy

• Management of online and offline distribution channels, including partnerships with Online Travel Agencies (OTAs) and Global Distribution Systems (GDS)

• Collaboration with public relations teams to execute promotional campaigns that elevate property visibility

• Leadership of corporate, group, and catering sales initiatives

• Proactive maintenance of the property’s physical infrastructure

• Oversight of quarterly preventive maintenance and timely repairs

• Implementation of sustainability initiatives and environmentally responsible practices

• Development and management of annual budgets and capital expenditure plans

• Detailed financial analysis and reporting for property owners and investors

• Timely annual, quarterly, and monthly financial reporting and presentations

• Efficient management of accounts payable and receivable

• Strategic procurement and vendor relationship management

• Recruitment, training, and ongoing development of high-performing hospitality teams

• Implementation of Solvara Group’s human resources policies, procedures, and core values

• Proactive labor relations and compliance strategies to enhance staff retention